Performance Scorecard as of: 22-Jan-04 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- CANADA 11284 10267 11260 10735 10888 10258 11088 9902 10771 11286 10023 10879 Tst2Mail 3.8 3.6 3.7 4.0 3.6 3.5 3.7 3.8 3.7 3.5 3.5 4.1 Tst2Lab 2.1 2.1 2.1 2.3 2.0 2.0 2.1 2.0 2.1 2.2 2.1 2.4 Lab2Upl 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3 Upl2Proc 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.4 0.3 0.3 0.4 Tst2Upl 2.4 2.4 2.3 2.5 2.3 2.4 2.4 2.3 2.5 2.4 2.4 2.7 %Same Day 14.9 17.9 17.2 19.0 20.1 26.7 20.3 18.4 19.6 22.6 22.0 16.7 Tst2Mail %<=5 days 86.7 88.7 86.5 78.4 85.5 89.2 85.1 82.6 86.8 87.9 89.8 82.4 %<=7 days 97.2 98.4 98.3 95.2 98.0 98.4 97.8 97.8 97.9 98.6 98.5 94.6 #>7 days 320 161 189 512 219 166 239 214 224 162 148 590 %<=10 days 99.1 99.6 99.6 99.5 99.6 99.6 99.5 99.5 99.4 99.6 99.6 98.8 #>10 days 103 42 42 59 40 43 53 48 62 45 45 132 Longest Int 86.0 33.0 44.0 34.0 31.0 23.0 58.0 33.0 28.0 20.0 79.0 22.0 %Clean 90.0 90.3 90.5 90.6 91.9 92.1 91.5 91.8 91.2 91.5 91.9 91.6 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ADLIC 618 503 538 554 556 543 554 530 531 586 491 557 Tst2Mail 2.9 2.5 2.4 3.0 2.6 2.5 2.3 2.3 2.5 3.3 2.2 2.8 Tst2Lab 1.3 1.2 1.3 1.7 1.2 1.3 1.3 1.3 1.3 2.5 1.5 2.0 Lab2Upl 0.4 0.3 0.2 0.2 0.2 0.3 0.3 0.3 0.2 0.1 0.1 0.2 Upl2Proc 0.5 0.3 0.3 0.4 0.5 0.5 0.2 0.2 0.5 0.2 0.2 0.1 Tst2Upl 1.7 1.5 1.5 1.9 1.4 1.6 1.6 1.5 1.5 2.6 1.6 2.2 %Same Day 23.1 34.8 33.5 33.4 33.8 49.9 49.5 41.3 39.2 45.1 48.3 47.2 Tst2Mail %<=5 days 91.3 93.4 95.0 87.9 92.8 93.2 96.4 94.2 95.1 79.7 97.1 89.6 %<=7 days 97.9 97.8 98.3 96.6 99.5 98.3 99.5 99.1 99.1 96.9 100.0 96.8 #>7 days 13 11 9 19 3 9 3 5 5 18 0 18 %<=10 days 99.2 99.4 99.6 99.1 99.8 99.8 99.6 100.0 99.8 98.6 100.0 99.3 #>10 days 5 3 2 5 1 1 2 0 1 8 0 4 Longest Int 36.0 16.0 19.0 34.0 31.0 11.0 35.0 8.0 11.0 12.0 7.0 12.0 %Clean 87.9 91.7 93.5 93.0 92.1 91.7 91.0 90.2 89.5 90.4 93.7 93.4 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ON..BC 4970 4220 4511 4482 4617 4319 4776 4111 4471 4783 4115 4591 Tst2Mail 3.1 3.2 3.2 3.2 3.0 2.9 3.1 3.5 3.3 3.2 3.2 3.6 Tst2Lab 2.0 2.1 2.0 2.2 2.0 2.0 2.1 2.1 2.1 2.0 2.0 2.1 Lab2Upl 0.1 0.2 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.2 Upl2Proc 0.3 0.2 0.3 0.2 0.2 0.2 0.2 0.3 0.3 0.3 0.3 0.4 Tst2Upl 2.1 2.3 2.1 2.3 2.0 2.1 2.1 2.2 2.3 2.1 2.2 2.3 %Same Day 26.5 29.4 31.9 34.7 32.7 42.0 30.5 24.3 30.1 27.6 30.0 18.8 Tst2Mail %<=5 days 95.8 92.9 95.3 92.3 94.0 95.3 94.6 87.8 93.4 93.4 94.6 90.1 %<=7 days 99.4 99.0 99.4 99.5 99.6 99.3 99.2 98.9 99.3 99.4 99.1 98.6 #>7 days 30 44 26 24 20 30 39 45 30 30 36 64 %<=10 days 99.8 99.7 99.8 99.8 99.9 99.8 99.7 99.8 99.8 99.9 99.7 99.8 #>10 days 8 13 9 7 4 10 12 9 8 7 13 9 Longest Int 19.0 19.0 18.0 18.0 13.0 22.0 18.0 16.0 28.0 19.0 33.0 21.0 %Clean 90.3 89.7 90.1 89.2 90.9 91.3 91.4 92.4 90.8 90.6 90.8 90.2 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- MB..BC 1259 1123 1138 1045 1201 1114 1177 1039 1084 1206 1051 1144 Tst2Mail 3.7 4.1 3.9 4.0 3.7 3.8 3.8 4.2 4.1 4.0 4.0 4.5 Tst2Lab 2.1 2.3 2.1 2.2 2.0 2.0 2.1 2.1 2.3 2.2 2.2 2.4 Lab2Upl 0.2 0.6 0.3 0.3 0.2 0.3 0.2 0.3 0.3 0.4 0.3 0.5 Upl2Proc 0.5 0.5 0.6 0.5 0.6 0.6 0.5 0.6 0.6 0.6 0.6 0.7 Tst2Upl 2.3 2.9 2.4 2.5 2.2 2.4 2.3 2.4 2.7 2.5 2.6 2.8 %Same Day 0.6 0.0 0.4 0.9 0.5 1.0 1.3 2.5 3.2 2.6 5.0 3.1 Tst2Mail %<=5 days 88.3 79.0 88.0 82.5 86.1 86.9 86.7 77.5 82.9 81.9 85.7 73.6 %<=7 days 98.2 97.0 98.2 98.1 98.8 97.8 97.8 96.4 98.2 97.8 97.3 96.4 #>7 days 23 34 20 20 14 25 26 37 20 27 28 41 %<=10 days 99.7 99.4 99.6 99.4 99.8 99.3 99.5 99.4 99.5 99.4 98.9 99.3 #>10 days 4 7 5 6 2 8 6 6 5 7 12 8 Longest Int 18.0 15.0 13.0 13.0 13.0 22.0 18.0 16.0 28.0 19.0 33.0 17.0 %Clean 88.2 86.9 86.6 86.0 87.8 87.7 87.3 88.6 86.0 89.4 88.3 86.1 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- PEI 178 144 142 153 157 154 159 152 158 156 140 135 Tst2Mail 2.7 2.0 1.6 2.4 2.1 2.1 1.7 1.6 1.7 1.7 1.4 1.5 Tst2Lab 0.8 0.5 0.6 0.7 0.4 0.4 0.6 0.4 0.5 0.8 0.6 0.8 Lab2Upl 0.2 0.1 0.0 0.2 0.3 0.6 0.4 0.2 0.1 0.1 0.1 0.0 Upl2Proc 0.7 0.3 0.2 0.5 0.5 0.5 0.2 0.2 0.5 0.2 0.1 0.2 Tst2Upl 1.0 0.6 0.6 0.8 0.6 1.0 1.0 0.6 0.6 0.9 0.7 0.8 %Same Day 5.6 11.8 17.6 13.1 17.2 26.6 36.5 27.6 29.1 21.8 37.1 35.6 Tst2Mail %<=5 days 93.3 97.9 100.0 92.8 94.9 96.1 97.5 97.4 98.1 96.8 100.0 99.3 %<=7 days 98.3 99.3 100.0 96.7 99.4 98.7 99.4 100.0 99.4 99.4 100.0 99.3 #>7 days 3 1 0 5 1 2 1 0 1 1 0 1 %<=10 days 100.0 100.0 100.0 99.3 99.4 100.0 99.4 100.0 99.4 100.0 100.0 100.0 #>10 days 0 0 0 1 1 0 1 0 1 0 0 0 Longest Int 10.0 10.0 5.0 11.0 31.0 10.0 35.0 7.0 11.0 8.0 5.0 8.0 %Clean 93.3 93.8 94.4 94.1 93.6 90.9 94.3 95.4 94.9 90.4 94.3 92.6 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- NS 227 187 200 200 198 194 202 193 184 219 178 211 Tst2Mail 2.8 2.6 2.4 3.1 2.6 2.5 2.4 2.6 2.8 4.3 2.8 3.0 Tst2Lab 1.3 1.4 1.3 2.0 1.3 1.5 1.5 1.6 1.7 3.6 1.9 2.4 Lab2Upl 0.3 0.3 0.2 0.2 0.3 0.2 0.2 0.2 0.2 0.1 0.1 0.1 Upl2Proc 0.5 0.3 0.4 0.4 0.5 0.5 0.3 0.2 0.5 0.2 0.3 0.1 Tst2Upl 1.6 1.7 1.4 2.2 1.6 1.6 1.7 1.8 1.9 3.7 2.0 2.5 %Same Day 31.7 41.2 38.5 44.5 45.5 55.7 48.0 38.9 42.9 54.8 47.2 55.5 Tst2Mail %<=5 days 90.7 95.2 96.5 85.0 93.4 93.3 95.5 95.3 92.9 66.2 92.7 87.7 %<=7 days 98.2 100.0 99.5 97.0 100.0 97.9 100.0 100.0 98.4 94.5 100.0 97.6 #>7 days 4 0 1 6 0 4 0 0 3 12 0 5 %<=10 days 99.6 100.0 100.0 99.0 100.0 100.0 100.0 100.0 100.0 97.7 100.0 100.0 #>10 days 1 0 0 2 0 0 0 0 0 5 0 0 Longest Int 16.0 7.0 8.0 11.0 7.0 10.0 7.0 7.0 9.0 12.0 7.0 10.0 %Clean 82.8 85.6 93.0 90.5 87.9 92.3 88.6 85.0 88.0 86.3 92.7 92.9 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- NB 213 172 196 201 201 195 193 185 189 211 173 211 Tst2Mail 3.3 2.9 3.0 3.3 2.9 2.8 2.5 2.7 2.7 3.3 2.3 3.4 Tst2Lab 1.8 1.6 1.8 2.1 1.7 1.8 1.7 1.6 1.7 2.6 1.8 2.3 Lab2Upl 0.6 0.5 0.3 0.4 0.2 0.2 0.3 0.4 0.2 0.1 0.1 0.5 Upl2Proc 0.3 0.3 0.3 0.3 0.4 0.5 0.2 0.2 0.5 0.2 0.1 0.1 Tst2Upl 2.4 2.2 2.1 2.4 1.9 2.0 2.0 2.0 1.9 2.8 1.8 2.8 %Same Day 28.6 47.1 39.8 37.8 35.3 62.6 61.7 55.1 43.9 52.1 58.4 46.4 Tst2Mail %<=5 days 90.1 87.8 89.8 87.1 90.5 90.8 96.4 90.3 94.7 81.0 99.4 85.3 %<=7 days 97.2 94.2 95.9 96.0 99.0 98.5 99.0 97.3 99.5 97.6 100.0 94.3 #>7 days 6 10 8 8 2 3 2 5 1 5 0 12 %<=10 days 98.1 98.3 99.0 99.0 100.0 99.5 99.5 100.0 100.0 98.6 100.0 98.1 #>10 days 4 3 2 2 0 1 1 0 0 3 0 4 Longest Int 36.0 16.0 19.0 34.0 9.0 11.0 11.0 8.0 10.0 12.0 6.0 12.0 %Clean 88.7 96.5 93.4 94.5 95.0 91.8 90.7 91.4 86.2 94.8 94.2 94.3 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- QC 5681 5531 6201 5687 5702 5384 5750 5252 5759 5904 5408 5724 Tst2Mail 4.4 4.0 4.2 4.7 4.2 4.0 4.3 4.1 4.1 3.9 3.9 4.6 Tst2Lab 2.2 2.2 2.1 2.4 2.1 2.1 2.2 2.1 2.2 2.3 2.2 2.7 Lab2Upl 0.5 0.4 0.4 0.4 0.4 0.5 0.4 0.4 0.5 0.4 0.5 0.4 Upl2Proc 0.3 0.3 0.3 0.3 0.3 0.3 0.4 0.3 0.4 0.3 0.3 0.5 Tst2Upl 2.8 2.6 2.5 2.8 2.6 2.6 2.7 2.4 2.7 2.6 2.7 3.1 %Same Day 3.9 7.6 5.1 5.3 8.6 12.1 9.1 11.5 9.6 16.4 13.5 12.1 Tst2Mail %<=5 days 78.3 85.0 79.4 66.4 77.9 83.8 76.2 77.4 80.9 84.2 85.5 75.6 %<=7 days 95.2 98.1 97.5 91.8 96.6 97.6 96.6 96.9 96.8 98.1 97.9 91.2 #>7 days 275 105 153 468 194 127 194 161 186 112 111 506 %<=10 days 98.4 99.5 99.5 99.2 99.4 99.4 99.4 99.3 99.1 99.5 99.4 97.9 #>10 days 89 25 30 46 33 32 36 36 50 29 31 118 Longest Int 86.0 33.0 44.0 26.0 18.0 23.0 37.0 33.0 24.0 20.0 79.0 22.0 %Clean 90.0 90.7 90.6 91.5 92.8 92.7 91.6 91.5 91.7 92.3 92.7 92.6 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ON 3711 3097 3373 3437 3416 3205 3599 3072 3387 3577 3064 3447 Tst2Mail 2.9 2.9 2.9 2.9 2.8 2.6 2.9 3.3 3.0 2.9 2.9 3.4 Tst2Lab 2.0 2.0 2.0 2.1 1.9 2.0 2.0 2.1 2.1 1.9 2.0 2.0 Lab2Upl 0.0 0.1 0.1 0.1 0.0 0.1 0.0 0.0 0.1 0.1 0.1 0.1 Upl2Proc 0.2 0.2 0.2 0.1 0.1 0.1 0.1 0.2 0.2 0.2 0.1 0.3 Tst2Upl 2.0 2.0 2.1 2.2 2.0 2.0 2.1 2.1 2.1 2.0 2.0 2.1 %Same Day 35.3 40.1 42.5 45.0 44.1 56.2 40.0 31.6 38.7 36.0 38.6 24.0 Tst2Mail %<=5 days 98.3 97.9 97.8 95.3 96.8 98.3 97.2 91.3 96.8 97.3 97.6 95.6 %<=7 days 99.8 99.7 99.8 99.9 99.8 99.8 99.6 99.7 99.7 99.9 99.7 99.3 #>7 days 7 10 6 4 6 5 13 8 10 3 8 23 %<=10 days 99.9 99.8 99.9 100.0 99.9 99.9 99.8 99.9 99.9 100.0 100.0 100.0 #>10 days 4 6 4 1 2 2 6 3 3 0 1 1 Longest Int 19.0 19.0 18.0 18.0 12.0 19.0 18.0 15.0 14.0 10.0 14.0 21.0 %Clean 91.1 90.8 91.3 90.2 92.0 92.6 92.8 93.6 92.3 91.1 91.7 91.5 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- MB 271 218 253 219 252 217 234 212 238 245 215 244 Tst2Mail 3.6 3.9 4.0 3.9 3.7 3.7 3.7 4.1 4.1 4.2 3.7 4.1 Tst2Lab 2.1 2.2 2.1 2.2 2.0 2.1 2.2 2.2 2.5 2.3 2.3 2.2 Lab2Upl 0.3 0.4 0.3 0.4 0.1 0.4 0.2 0.6 0.2 0.7 0.3 0.5 Upl2Proc 0.3 0.4 0.5 0.4 0.4 0.5 0.4 0.3 0.5 0.4 0.4 0.5 Tst2Upl 2.4 2.6 2.4 2.5 2.1 2.5 2.4 2.8 2.7 3.0 2.6 2.7 %Same Day 0.4 0.0 0.8 1.4 0.8 0.5 2.1 6.1 10.1 8.6 14.4 9.8 Tst2Mail %<=5 days 93.0 89.9 88.9 83.1 88.9 88.5 92.7 80.7 82.8 76.3 91.2 78.3 %<=7 days 100.0 99.1 98.8 99.1 99.2 99.5 100.0 98.6 98.3 98.8 99.5 99.6 #>7 days 0 2 3 2 2 1 0 3 4 3 1 1 %<=10 days 100.0 100.0 99.6 100.0 100.0 100.0 100.0 99.5 99.6 100.0 100.0 100.0 #>10 days 0 0 1 0 0 0 0 1 1 0 0 0 Longest Int 7.0 8.0 11.0 8.0 9.0 9.0 7.0 16.0 12.0 8.0 8.0 9.0 %Clean 90.0 89.0 88.9 88.1 90.1 85.7 91.5 91.5 86.1 89.4 93.0 88.1 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- SK 159 142 131 138 140 153 148 118 143 154 128 159 Tst2Mail 4.3 4.7 4.3 4.7 4.5 4.2 4.4 4.6 4.5 4.6 5.0 5.0 Tst2Lab 2.5 2.9 2.6 2.9 2.6 2.4 2.7 2.7 2.7 2.6 3.0 2.9 Lab2Upl 0.3 0.5 0.3 0.5 0.3 0.3 0.2 0.2 0.5 0.1 0.3 0.5 Upl2Proc 0.6 0.4 0.5 0.4 0.6 0.6 0.6 0.7 0.5 0.8 0.6 0.6 Tst2Upl 2.8 3.5 2.9 3.4 2.9 2.7 3.0 2.9 3.2 2.7 3.5 3.4 %Same Day 0.6 0.0 0.0 0.7 0.0 2.0 0.0 0.8 0.0 0.0 3.1 0.6 Tst2Mail %<=5 days 79.2 64.8 79.4 68.1 78.6 85.0 74.3 69.5 75.5 74.7 75.8 67.3 %<=7 days 92.5 93.0 96.9 93.5 97.9 98.0 93.2 90.7 95.1 95.5 92.2 89.9 #>7 days 12 10 4 9 3 3 10 11 7 7 10 16 %<=10 days 98.7 97.9 98.5 97.1 99.3 99.3 100.0 100.0 99.3 99.4 93.8 98.1 #>10 days 2 3 2 4 1 1 0 0 1 1 8 3 Longest Int 11.0 14.0 11.0 13.0 11.0 20.0 9.0 10.0 21.0 11.0 30.0 11.0 %Clean 86.8 88.7 90.1 88.4 90.0 86.3 83.1 83.9 88.8 90.9 85.9 89.9 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- AB 494 449 428 370 487 445 471 413 398 477 396 439 Tst2Mail 3.6 4.2 3.9 3.7 3.7 3.8 3.7 4.0 4.0 3.8 3.7 4.4 Tst2Lab 2.1 2.4 2.1 2.0 2.0 2.0 2.1 2.1 2.4 2.3 2.1 2.5 Lab2Upl 0.1 0.5 0.2 0.1 0.1 0.1 0.1 0.1 0.2 0.1 0.0 0.2 Upl2Proc 0.6 0.5 0.8 0.6 0.7 0.8 0.6 0.8 0.7 0.7 0.7 0.9 Tst2Upl 2.2 2.9 2.3 2.1 2.2 2.1 2.2 2.1 2.6 2.3 2.2 2.7 %Same Day 1.0 0.0 0.7 0.8 0.8 1.6 2.1 2.7 2.8 2.1 4.0 2.1 Tst2Mail %<=5 days 88.3 74.6 86.2 86.2 86.2 87.0 87.0 80.4 82.7 84.5 88.6 73.1 %<=7 days 98.8 96.0 97.9 98.6 98.4 96.9 98.7 97.6 99.0 98.1 98.2 97.5 #>7 days 6 18 9 5 8 14 6 10 4 9 7 11 %<=10 days 100.0 99.3 100.0 99.7 99.8 98.9 99.6 99.3 99.5 99.2 99.5 100.0 #>10 days 0 3 0 1 1 5 2 3 2 4 2 0 Longest Int 8.0 15.0 9.0 11.0 13.0 22.0 14.0 14.0 19.0 12.0 12.0 10.0 %Clean 89.1 87.1 89.0 88.4 88.7 90.3 88.1 89.8 88.9 90.1 91.2 86.3 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- BC 335 314 326 318 322 299 324 296 305 330 312 302 Tst2Mail 3.7 3.9 3.7 4.0 3.5 3.8 3.7 4.3 4.0 3.8 4.2 4.6 Tst2Lab 1.8 1.9 1.8 2.2 1.7 1.9 1.7 1.9 1.9 1.8 1.9 2.0 Lab2Upl 0.4 0.7 0.4 0.4 0.3 0.6 0.6 0.5 0.5 0.6 0.7 0.8 Upl2Proc 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.7 0.7 0.5 0.5 0.7 Tst2Upl 2.2 2.7 2.2 2.6 2.0 2.5 2.3 2.3 2.4 2.4 2.7 2.8 %Same Day 0.3 0.0 0.0 0.6 0.0 0.0 0.0 0.3 0.0 0.0 0.6 0.3 Tst2Mail %<=5 days 89.0 84.1 92.9 84.0 87.0 86.6 87.7 74.3 86.9 85.8 82.4 73.8 %<=7 days 98.5 98.7 98.8 98.7 99.7 97.7 96.9 95.6 98.4 97.6 96.8 95.7 #>7 days 5 4 4 4 1 7 10 13 5 8 10 13 %<=10 days 99.4 99.7 99.4 99.7 100.0 99.3 98.8 99.3 99.7 99.4 99.4 98.3 #>10 days 2 1 2 1 0 2 4 2 1 2 2 5 Longest Int 18.0 14.0 13.0 12.0 8.0 22.0 18.0 15.0 28.0 19.0 33.0 17.0 %Clean 86.3 84.4 80.4 80.8 83.5 86.0 84.9 86.8 80.7 87.6 82.4 82.1 2003 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- NFLD 15 13 10 12 13 12 8 9 10 13 9 7 Tst2Mail 5.6 3.8 4.7 3.8 4.9 2.8 16.0 6.9 7.5 5.6 4.2 6.1 Tst2Lab 3.3 2.2 3.3 2.7 2.2 2.6 3.5 4.3 2.8 4.3 1.8 1.8 Lab2Upl 0.8 0.7 0.0 0.7 0.2 0.0 0.0 3.5 2.7 1.0 0.0 2.0 Upl2Proc 1.3 1.0 0.9 1.3 1.4 0.7 1.1 0.4 1.5 0.6 0.1 0.6 Tst2Upl 3.6 2.3 3.6 2.2 3.0 1.8 12.3 5.8 6.0 4.3 3.7 5.0 %Same Day 26.7 7.7 10.0 8.3 7.7 50.0 12.5 11.1 20.0 7.7 11.1 14.3 Tst2Mail %<=5 days 73.3 84.6 80.0 83.3 76.9 91.7 50.0 44.4 50.0 53.8 88.9 71.4 %<=7 days 86.7 92.3 90.0 91.7 84.6 100.0 62.5 66.7 70.0 84.6 88.9 71.4 #>7 days 2 1 1 1 2 0 3 3 3 2 1 2 %<=10 days 93.3 92.3 90.0 91.7 84.6 100.0 62.5 66.7 70.0 92.3 88.9 85.7 #>10 days 1 1 1 1 2 0 3 3 3 1 1 1 Longest Int 21.0 18.0 19.0 14.0 14.0 6.0 58.0 16.0 17.0 16.0 22.0 17.0 %Clean 73.3 69.2 90.0 83.3 84.6 100.0 75.0 100.0 100.0 84.6 33.3 57.1Performance Scorecard as of: 22-Jan-04 Performance Scorecard as of: 22-Jan-04 v_date: 01-JAN-03 v_s_date: 29-NOV-03 v_e_date: 02-DEC-03Performance Scorecard as of: 22-Jan-04 Performance Scorecard as of: 22-Jan-04 v_date: 01-JAN-03 v_s_date: 06-MAY-03 v_e_date: 02-DEC-03Performance Scorecard as of: 22-Jan-04 Performance Scorecard as of: 22-Jan-04 v_date: 01-JAN-03 v_s_date: 31-MAY-03 v_e_date: 02-DEC-03