Performance Scorecard as of: 28-Feb-02 2002 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ON 3859 3108 0 0 0 0 0 0 0 0 0 0 Tst2Mail 3.7 3.8 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Tst2Lab 2.0 2.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Lab2Upl 0.2 0.1 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Upl2Proc 0.4 0.4 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Tst2Upl 2.2 2.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 %Same Day 14.6 6.3 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Tst2Mail %<=5 days 92.8 95.6 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 %<=7 days 99.2 99.6 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 #>7 days 30 11 0 0 0 0 0 0 0 0 0 0 %<=10 days 99.9 99.9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 #>10 days 3 4 0 0 0 0 0 0 0 0 0 0 Longest Int 42.0 43.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 %Clean 92.5 91.9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0