Performance Scorecard as of: 28-Feb-02 2001 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ON 3875 3330 3753 3468 3804 3474 3495 3799 3243 3997 3836 3516 Tst2Mail 4.1 4.0 3.4 3.4 3.5 3.8 4.4 3.7 3.7 3.8 3.3 4.0 Tst2Lab 2.1 2.0 1.9 2.2 2.1 1.9 2.1 2.0 2.0 2.1 1.9 1.9 Lab2Upl 0.2 0.2 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.0 0.1 Upl2Proc 0.8 0.7 0.3 0.3 0.4 0.5 0.7 0.6 0.4 0.4 0.3 0.7 Tst2Upl 2.3 2.2 2.1 2.3 2.2 1.9 2.2 2.1 2.1 2.2 1.9 2.0 %Same Day 5.9 6.4 18.1 27.7 17.4 11.1 4.9 13.5 8.5 8.7 18.2 8.5 Tst2Mail %<=5 days 86.1 89.2 94.6 93.8 91.4 87.1 77.8 85.4 92.1 89.4 96.5 85.5 %<=7 days 98.6 98.6 99.5 99.3 99.6 99.5 98.6 99.1 99.9 99.2 99.8 98.8 #>7 days 53 45 17 23 17 19 50 33 4 31 9 41 %<=10 days 99.8 99.7 99.9 99.9 99.9 99.9 99.8 99.8 100.0 99.8 99.9 99.9 #>10 days 8 10 4 2 4 4 7 7 0 8 2 4 Longest Int 17.0 18.0 20.0 20.0 14.0 13.0 19.0 22.0 9.0 16.0 19.0 25.0 %Clean 90.9 90.7 90.9 90.6 91.5 92.0 91.5 91.3 88.0 90.7 91.6 91.3