Performance Scorecard as of: 01-May-01 2000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ------- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ----- ON 4245 3775 4016 3462 3964 3802 3381 3839 3566 3689 3863 3599 Tst2Mail 8.7 4.1 3.6 3.9 4.2 3.6 4.1 3.9 4.1 4.4 3.7 4.7 Tst2Lab 2.0 2.0 1.9 2.1 2.1 1.9 2.0 2.1 2.0 2.1 2.0 2.0 Lab2Upl 1.4 0.5 0.3 0.3 0.2 0.2 0.4 0.3 0.4 0.3 0.3 0.4 Upl2Proc 1.0 0.4 0.5 0.4 0.5 0.3 0.5 0.5 0.6 0.7 0.6 0.8 Tst2Upl 3.4 2.5 2.3 2.4 2.4 2.1 2.5 2.4 2.4 2.4 2.3 2.4 %Same Day 0.6 6.1 14.9 9.4 7.1 16.2 4.9 6.9 6.6 4.8 11.2 2.0 %<=5 days 39.6 85.7 88.4 85.4 84.8 91.4 81.4 86.3 81.4 81.9 89.2 72.3 %<=7 days 58.5 95.1 97.9 97.8 98.3 98.5 96.0 98.3 98.0 98.5 98.8 94.9 #>7 days 1752 183 83 76 66 55 134 66 69 56 48 182 %<=10 days 68.9 97.5 99.5 99.4 99.7 99.7 98.7 99.3 99.6 99.5 99.8 99.3 #>10 days 1313 95 21 22 11 11 44 25 14 18 6 26 Longest Int 37.0 22.0 21.0 19.0 29.0 19.0 17.0 21.0 15.0 35.0 13.0 29.0 %Clean 58.9 59.2 62.3 59.4 64.2 68.5 64.1 58.5 54.9 50.4 68.6 90.8